Our Returns Policy
We strive for 100% customer satisfaction at all times, this is why we have kept our returns policy as simple as possible and want to be 100% transparent. Our simple return policy for online purchases is listed below:
We are happy to accept returns within 14 days of receipt of your order.
- If you ordered an item incorrectly or changed your mind, we will accept the unopened, unused product and credit your online account less the original shipping cost that was incurred by us to deliver the product to you.
- A re-stocking fee of up to 30% may apply
- We simply ask that you return the item, unopened, un-damaged, in its original packaging & that you pay the freight to return the product to our head office
- The following items can not be returned due to change of mind: Food & beverages, electronics, software, gift cards, assembled/installed furniture, large volume specialty products, specially priced quoted orders. “special order” or "non stock items" items are also not returnable.
Damage Claims or Shortages, Incorrectly Supplied Item
Any claims for damage and/or shortages need to be reported within 48 hours of receiving your order. Be sure to check your deliveries upon receipt.
In the event of receiving a damaged product, please contact us on Ph: 1300 135 408 or email: sales@ocdandenong.com.au
Otherwise, you are welcome to complete this online form: https://dandenong.officechoice.com.au/contacts
We will require photos of damages to the product and to the packaging.
Our Simple Return Process
- Contact with the details of your return request:
https://dandenong.officechoice.com.au/contacts - Once your request is received you will receive contact from our customer service team within 48 business hours
- If applicable you will be emailed a RA (Return Authority) Number with return instructions.
- If the product is defective, damaged or wrongly sent, we will be in contact with you to organise the collection of the item, replace with the correct, non-damaged item. If the product is not defective, not damaged or not incorrectly sent, you will need to organise a trackable way to send back the product at your cost.
- Please ship to our head office location 56 Micro Circuit, Dandenong South, Victoria, 3175. Be sure to include return authorisation (RA) form as returns will not be accepted without it. Please allow 7 - 21 days for returns to be processed once the item is received.
- Once authorised credit will be issued in the form of a credit on your online account.
Restocking Fees
Items that are returned due to being wrongly ordered or change of mind may be subject to a restocking fee of up to 30%. A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned.
